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April 23, 2026
1 min readThe Dispute Management page is your central hub for managing active disputes, tracking outcomes, and preventing chargebacks with automated early fraud warning responses.
Overview Metrics
At the top of the page, you'll see key metrics for the selected period:
Dispute Rate & Count. Current dispute rate and total number of disputes, with trend comparison.
Dispute Win Rate. Percentage of disputes you have won, helping you assess the effectiveness of your response strategy.
Both metrics include trend arrows and can be toggled between dispute date and transaction date basis.
Outcome Breakdown
A stacked bar chart shows monthly dispute outcomes, categorized as:
Needs Response. Disputes awaiting your action.
Under Review. Disputes with submitted evidence being reviewed.
Lost. Disputes decided in the customer's favor.
Won. Disputes decided in your favor.
A summary table below shows each outcome's count and share of total disputes. Use this to track whether your response rate and win rate are improving over time.
Active Disputes Requiring Action
This table lists all disputes that currently require your attention. Each dispute row carries six fields:
Column | What it shows |
|---|---|
Dispute ID | Unique identifier for the dispute. |
Customer | Customer name. |
Amount | Disputed amount. |
Reason | The dispute reason (e.g., fraudulent, product not received). |
Days Left | Remaining time to respond. 0 days means the deadline is imminent. |
Priority | Color-coded priority (High, Medium, Low) based on urgency and amount. |
The table is paginated and sortable. Focus on High-priority disputes with 0 days remaining first.
Historical Disputes
Below the active disputes, a Historical Disputes section lets you review past disputes, their outcomes, and resolution dates. Use this for reporting, identifying patterns, and improving your dispute response process.
